Customer Bridge

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A Customer Engagement

Gateway

Customer Bridge offers customers a secure and user-friendly online space to access their personal information, view available services, and request specific services tailored to their needs.

It enhances customer engagement by providing easy access to their information and enabling them to request personalized services, thereby enhancing the overall customer experience.

It enhances customer engagement by providing easy access to their information and enabling them to request personalized services, thereby enhancing the overall customer experience.

Appointments and Reminders

Through the Customer Bridge automated system, the instances of customers missing or overlooking their scheduled service appointments will be reduced.
Customers receive a confirmation email or SMS immediately upon booking their service appointment.

Confirmation

Customers receive a confirmation email or SMS immediately upon booking their service appointment.

Customize reminders to be dispatched 72 hours, 48 hours, or 24 hours prior to the scheduled appointment, ensuring customers are well-prepared.

Reminders

Customize reminders to be dispatched 72 hours, 48 hours, or 24 hours prior to the scheduled appointment, ensuring customers are well-prepared.

Service appointment notifications are seamlessly pushed to the customer portal, ensuring customers are always informed and up-to-date.

Push Notifications

Service appointment notifications are seamlessly pushed to the customer portal, ensuring customers are always informed and up-to-date.

Service providers have the option to opt-in for real-time notifications of customer service bookings.

Receive Notifications

Service providers have the option to opt-in for real-time notifications of customer service bookings.

Customers Messaging

Effortlessly transmit messages and documents to clients via email/SMS directly from your customer record system.
Protected and confidential texting for counseling customers..

Protected and confidential texting for counseling customers..

Efficient retrieval of customer documents and forms.

Efficient retrieval of customer documents and forms.

Protected electronic forms seamlessly integrated with your customer record system.

Protected electronic forms are seamlessly integrated with your customer record system.

Customer Self-Registration

With Smart Bridge, customers can register and update their information without occupying the time of your personnel.

  1. Demographic Details

    Take control of your own demographic details.

  2. Update Contact Info

    Adjust your digital contact details online.

  3. Notifications

    Choose the most effective method for receiving notifications.

A Multilingual Platform for Customer-Friendly Navigation through the Customer Bridge Portal - Language Selection Based on Customer Preferences.

Multi language

A Multilingual Platform for Customer-Friendly Navigation through the Customer Bridge Portal - Language Selection Based on Customer Preferences.

Smart Bridge seamlessly connects with various service request portals through API, eliminating the need for complex ERP migrations.

Integration with ERP Systems

Smart Bridge seamlessly connects with various service request portals through API, eliminating the need for complex ERP migrations.

Smart Bridge empowers customers to analyze and optimize the service request process, identifying and resolving bottlenecks while evaluating workflow, service providers, and other relevant criteria.

Customer-Centric Business Intelligence

Smart Bridge empowers customers to analyze and optimize the service request process, identifying and resolving bottlenecks while evaluating workflow, service providers, and other relevant criteria.

Easily collect customer-specific forms during registration, service booking, or pre-appointment.

Customer Intake Forms

Easily collect customer-specific forms during registration, service booking, or pre-appointment.

Customers can reserve their spot in line from the comfort of their homes.

Convenient Queue Management

Customers can reserve their spot in line from the comfort of their homes.

Smart Bridge enables customers to access real-time service availability, request services, and book appointments easily

Online Service Request

Smart Bridge enables customers to access real-time service availability, request services, and book appointments easily through an intuitive and visually engaging platform..